Return & Refund Policy

Contact us within 48 hours of delivery if:

• The parcel arrived damaged or leaking (courier damage).
• You received the wrong product.
• An item is missing from your parcel.
• The product is visibly defective (e.g. mould, cracked bar).

Please share clear photos of the item and packaging so we can process your request quickly.

• Change of mind — since each bar is made to order and is a hygiene product.
• Used soaps or bars with the packaging opened, unless the issue was visible before use.
• Skin sensitivity after use — we list every ingredient on the product page. If you have known sensitivities, please patch-test first.
• Minor cosmetic variation in colour, swirl pattern, or weight — this is the nature of handmade.
• Requests raised more than 48 hours after delivery.

1. Message us on WhatsApp at +92 332 2865442 or email hello@bloombyaneela.com.
2. Include your order number, a short description of the issue, and 2–3 clear photos.
3. We'll respond within 24 working hours with next steps.

Once your request is approved, we'll offer one of the following (your choice where possible):

• A free replacement of the affected item on your next order.
• A store credit equal to the affected item's value.
• A refund to your original payment method (EasyPaisa, JazzCash, or bank transfer).

• Approved wallet refunds are processed within 3–5 working days.
• Bank-transfer refunds are processed within 5–7 working days after we receive your bank details.
• Delivery fees are non-refundable except when the issue was our fault or the courier's.

You may cancel your order any time before we begin production — usually within a few hours of placing it. Once soaps have been poured, cancellation is no longer possible because the bars are made specifically for you.